Return and Exchange Policy

Return policy:
There are four steps to follow:

1. Contact Us: Start by emailing us at theleopalette.returns@gmail.com to submit your return request. We will arrange the pickup for you.
2. Pack the Item: Repack the product in its original bag and hand it over to the pickup agent.
3. Product Evaluation: Once the product reaches our warehouse, our team will inspect it.
4. Store Credit Issuance: The amount you paid for the garment will be refunded in the form of store credit, valid for 3 months from the date of issue (shipping and COD charges will be deducted).

How long does the return process take?

Since the process involves a third-party courier service, the return can take up to 15 working days to complete. Once we receive the product, our team will take up to 2 working days to inspect it. If the product meets our return conditions, the amount you paid (minus shipping and COD charges) will be credited to your account as store credit on our website, www.theleopalette.com. This store credit is valid for 3 months from the date of issue.

What are the conditions for returning a product?

Our team will check the following before processing the return:

• Return Request Timing: You must notify us within 3 days of receiving the product.
• Non-Returnable Items: Sale items and custom-made garments are not eligible for return.
• Product Condition: The item must be unworn and in its original condition. You may try it on for fit and comfort, but ensure that no odors (such as body odor, deodorant, or perfume) have transferred to the garment.
• Tags: The original price and brand tags must be attached.
• COD Orders: Products ordered via COD are not eligible for returns, but size exchanges are possible.

Can I get a refund to my bank account or receive cash?

As per our policy, we do not offer cash refunds or refunds to bank accounts. We provide store credit in terms of TLPMoney, valid for 3 months from the date of issue.

How do I use the store credit?

If you have store credit, you can use it when placing a new order. At checkout, the store credit will automatically apply to your order total. Please note that shipping and COD charges for the new order must be covered by the customer (orders over Rs.3999 are exempt from these charges). The store credit cannot be applied to sale items or products from other brands on The Leo Palette.

Exchange Policy

Steps to Follow:

1. Initiate Exchange: Submit an exchange request through your account on The Leo Palette within 3 days of receiving your product, or email us at theleopalette.returns@gmail.com.
2. Prepare for Return Shipping: Repack the item in its original bag and send it back to us. Please note that the shipping costs will be borne by the customer.
3. Product Evaluation: Once the product arrives at our warehouse, our team will inspect it to ensure it meets our exchange criteria.
4. Dispatch of Replacement: We will send out the replacement product you requested.
5. Still Unsure?: If the exchange isn’t working out, you can use your store credit when you find something you like. Store credit is valid for 3 months from the date of issue.

How long does the exchange process take?

Due to the involvement of third-party couriers, the exchange process typically takes up to 15 working days. After we receive the item, our team will take up to 2 working days to inspect it. If the product meets our exchange conditions, we will dispatch your replacement product and notify you via email.

What are the conditions for exchanging a product?

Our team will verify the following conditions before processing your exchange:

• Exchange Request Period: You must submit your exchange request within 3 days of receiving the product.
• Non-Exchangeable Items: Sale items are not eligible for exchange or return.
• Product Condition: The product must be unused and in its original condition. You may try it on for fit and comfort, but ensure no odors (such as body odor, deodorant, or perfume) have transferred to the item.
• Tags: The original price tags and brand labels must be intact.
• COD Orders: Products ordered via COD are not eligible for returns, but size exchanges are available.

Can I exchange for a different product?

Yes, you can exchange for a different product. If the new product is of higher value, the customer will need to pay the difference. If the new product is of lower value, the excess amount will be issued as store credit. Please note that we do not provide cash or bank account refunds.

Do you offer a pick-up service for exchanges?

Yes, we offer a pick-up service to facilitate exchanges. This service is chargeable and non-refundable.

• Pick-Up Service Charge: A flat fee of Rs 150 will be applied. Payment must be made via Google Pay, Paytm, or Bank Transfer. To arrange this service, please contact us at (+91)8861786390 or theleopalette@gmail.com after submitting your exchange request. A team member will assist you with the process. We do not accept any other payment methods for the pick-up service.